jilili's commitment to responsible gaming
jilili believes gaming should be a source of enjoyment — not stress or problems. Use our tools and policies to keep your gaming safe and informed.
For 21+ players only
You must be at least 21 years old to open an account or play at jilili. We are committed to protecting minors from gaming. Age verification must be completed at the time of registration.
If a minor in your household uses your device, please lock your account and keep your password secure. Using internet filtering software is recommended to protect your family.
21+ age restriction: Use of an account by minors is strictly prohibited. Suspicious accounts will be closed immediately.
Keep your gaming in control
jilili gives you full control over your gaming experience. Use the tools below to keep your play safe.
You can set a daily, weekly, or monthly deposit limit at any time. Once set, lowering the limit takes effect immediately, but increasing it requires a 72-hour wait. Contact support to set your limit.
Set a time limit for each session. When the time is up, the system will send you a warning. Avoid playing for long stretches and take regular breaks — this is an important part of healthy gaming habits.
If you feel you need a break for a while, use the time-out option. Your account can be temporarily deactivated for anywhere from 24 hours to 6 weeks. No bets or transactions can be made during this time.
If you are experiencing long-term problems, you have the option to permanently self-exclude. Your account can be closed for a minimum of 6 months or permanently. Any attempt to create a new account during self-exclusion will be blocked.
A summary of your gaming session is shown at set intervals — how long you have played, how much you have won or lost. This information keeps you aware of the actual situation and helps you make informed decisions.
Set a maximum daily or weekly loss limit. When you reach the limit, you will be automatically warned and no further bets can be placed. This is an effective way to keep your budget under control.
How to recognize problematic gaming
When gaming starts creating problems instead of enjoyment, it is important to be aware. If any of the points below apply to you, take action quickly.
Remember — acknowledging a problem is the first step toward a solution. jilili is always here for you.
- Repeatedly playing to recover lost money (chasing losses)
- Being unable to stop gaming or losing control
- Playing in secret from family, friends, or colleagues
- Taking on debt or draining savings to fund gaming
- Feeling anxious, irritable, or restless when not gaming
- Spending too much time gaming while neglecting daily responsibilities
- If you notice these signs, contact support right away
Build healthy gaming habits
Set a budget: Decide how much you are willing to spend before you play and do not go beyond that limit. Treat gaming as an entertainment expense.
Set a time limit: Do not play beyond a set amount of time each day. Always prioritize family, work, and other activities.
Manage your emotions: Do not game when you are angry, sad, or frustrated. Decisions made under emotional stress are often harmful.
Warning: Gaming is not a reliable way to earn money. It is for entertainment only — never game with the intention of making a living from it.
Activate your protection tools
Log in to your jilili account and enable your preferred protection settings in just a few steps.
Log in to your account
Log in to your jilili account and go to your profile settings.
Open the "Responsible Gaming" section
Find the "Responsible Gaming" section in your account settings.
Set a limit or time-out
Choose your preferred option — deposit limit, session time, or time-out.
Confirm the changes
Save your settings. If you run into any issues, get help in the support chat.
Request a permanent self-exclusion
If you feel that gaming is seriously affecting your life, request a permanent self-exclusion.
Contact us via live chat or email
Request self-exclusion through the 24/7 live chat or by emailing [email protected].
Choose a duration
Choose from a minimum of 6 months, 1 year, 3 years, or permanent exclusion.
Your account will be closed immediately
Once the request is confirmed, your account will be deactivated right away and all marketing communications will stop.
Reconsider at the end of the period
When the exclusion period ends, you must submit a reactivation request at least 7 days in advance.
jilili's responsible gaming policy
jilili has always believed that online gaming should be an enjoyable form of entertainment — not a source of financial or emotional hardship. Our responsible gaming policy places the wellbeing and safety of every player at the highest priority. This platform is operated for users aged 21 and above only.
Gaming can be a skill-based or luck-based form of entertainment, but it should never be thought of as a primary source of income. Every bet carries the risk of loss, and money lost over the long term cannot always be recovered. Enjoy gaming with awareness and moderation.
As part of our responsible gaming commitment, we encourage players to regularly review their gaming history. Your transaction history, win and loss records, and total session time are stored in your account — helping you make informed decisions.
The minimum deposit at jilili is just ৳100 and the minimum withdrawal is ৳1,000. Transactions can be completed securely via bKash, Nagad, Rocket, and Upay. Once a deposit limit is set, any amount above the specified threshold will automatically be blocked from being added to the account.
If you encounter any gaming-related problems or need assistance, our support team is available 24 hours a day, 7 days a week according to Bangladesh Standard Time (BST, UTC+6). Chat with us in Bengali via live chat or send an email — we are committed to helping you without judgment.
Responsible gaming is not the responsibility of the individual alone — jilili plays an active role in creating a safe environment. Our SSL encryption technology keeps your personal information and financial transactions secure. To ensure fair play, our games are regularly tested by third parties.
If you are facing gaming problems, do not hesitate to get in touch with us.
Remember: Gaming is for entertainment. Never bet beyond your means. Money lost cannot always be recovered.
Responsible Gaming FAQ
Answers to common questions about responsible gaming are provided below.
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jilili is always by your side to keep your gaming experience enjoyable. Our support team is ready to help with any issues.