jilili Terms and Conditions

General Information and Definitions

jilili (hereinafter referred to as the "Platform", "we", or "our") is an online gaming platform that provides various casino games, slots, cricket betting, and other gaming services to users in Bangladesh. This platform is operated through the website https://jilili.cam.

1.1 Definitions

• User: Any person who has registered on the jilili platform or is using its services.
• Account: A personal user profile created through registration on the platform.
• Balance: The total amount of funds currently held in an account.
• Bonus: Promotional credits or additional funds granted by the platform.
• Wagering Requirement: The condition requiring a specified amount of bets to be placed before bonus funds can be withdrawn.
• KYC: Know Your Customer — the identity verification process.

1.2 Applicability

These terms and conditions apply to all services on the platform. Game-specific rules, bonus terms, and the privacy policy published separately are considered part of this document. In the event of any conflict, these main terms and conditions shall take precedence.

Account Registration and Eligibility

2.1 Age Requirement

Registration and participation on the jilili platform is permitted only for individuals aged 21 or above. Creating an account for any underage person is strictly prohibited. The platform may request a government-issued ID at any time to verify age.

2.2 Registration Terms

At the time of creating an account, each user must confirm that:

• All information provided is accurate, truthful, and up to date.
• They are at least 21 years of age.
• Using the platform does not violate the laws and regulations of their place of residence.
• They are operating only one account.
• The account is entirely for personal use and is not operated on behalf of any third party.

2.3 One Account Policy

Each individual may hold only one account. Operating multiple accounts from the same device, IP address, or payment method will be considered fraudulent activity and all accounts will be closed immediately.

Account Verification

jilili follows a KYC (Know Your Customer) process to ensure a safe and responsible gaming environment. At any time, particularly before a significant withdrawal, the platform may request the following verification documents:

• A copy of National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.
• A selfie or photo with ID.

Withdrawals will remain on hold until verification documents are submitted. Submitting false or altered documents may result in immediate account closure and forfeiture of the balance.

Deposits and Withdrawals

4.1 Deposit Rules

bKash, Nagad, Rocket, and Upay can be used to deposit funds on the jilili platform. The minimum amount for each deposit is ৳100. Once a deposit is successfully processed, it is generally credited to the account instantly.

• Minimum deposit: ৳100 (for each method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposits from third-party accounts are strictly prohibited.
• For any deposit-related issues, contact 24/7 support.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take between 15 minutes and 2 hours to process. Withdrawals will be sent to the same payment method used for the deposit.

• Minimum withdrawal: ৳1,000.
• Withdrawal time: generally between 15 minutes and 2 hours.
• Withdrawals will be on hold until KYC verification is complete.
• Additional verification may be required in cases of suspicious activity.
• Withdrawing directly from a bonus without making a deposit is not permitted under policy.

4.3 Transaction Security

jilili uses SSL encryption technology for all transactions. Users' financial information is stored with the utmost confidentiality and is not shared with any third party.

Bonuses and Promotions

5.1 Welcome Bonus

jilili offers new members a 150% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 25 times (25x).

• Example 1: Deposit ৳1,000 and get ৳1,500 bonus — total ৳2,500.
• Example 2: Deposit ৳22,000 and get ৳15,000 bonus — total ৳37,000.

5.2 Wagering Requirement

After receiving a bonus, you must wager 25 times the bonus amount before it becomes withdrawable. The bonus balance will remain separately marked until the wagering is complete and cannot be withdrawn.

5.3 General Bonus Terms

• Each bonus offer has its own validity period and conditions.
• Winnings earned using a bonus are fully withdrawable, but only after the wagering requirement is met.
• Multiple bonuses cannot be used at the same time unless explicitly permitted.
• If evidence of bonus abuse is found, the bonus and any winnings derived from it will be cancelled.
• jilili reserves the right to modify or cancel any bonus offer at any time.

Gaming Rules

Various types of games are available on the jilili platform, including slots, cricket betting, live casino, and others. Each game has its own rules and users are advised to read them before starting to play.

6.1 Fair Play Policy

jilili is committed to ensuring fair play. All game outcomes are determined by Random Number Generator (RNG) technology, which is completely impartial and free from predetermined results.

6.2 Technical Errors

Game results arising from technical errors will be considered void. In such cases, the wagered amount will be returned to the user's account. jilili will not be held liable for losses caused by technical issues.

6.3 Betting Limits

Each game has minimum and maximum betting limits, which are displayed in the game interface. Maximum winnings are also set on a per-game basis.

Prohibited Activities

The following activities are strictly prohibited on the jilili platform:

• Money laundering or transacting with funds from illegal sources.
• Fraudulent activity, use of bots, or attempts to manipulate game outcomes.
• Creating or operating multiple accounts.
• Operating an account using a false identity or false information.
• Accessing another user's account.
• Exploiting technical vulnerabilities or errors to gain an unfair advantage.
• Transferring or selling an account to a third party.
• Harassing, intimidating, or engaging in fraudulent behavior toward other users.

In the event of any of the above violations, jilili reserves the right to immediately close the account and forfeit all balances. Legal action may also be taken in serious cases.

Responsible Gaming

jilili firmly believes in responsible gaming. We believe gaming is for entertainment only and is never a solution to financial problems. To protect users' interests, we provide the following features:

• The ability to set personal deposit limits.
• A temporary account pause option for a set period of time.
• A permanent self-exclusion option.
• Referrals for advice and support related to gaming addiction.

For more information, visit our Responsible Gaming page.

Privacy and Data Protection

jilili collects, stores, and processes users' personal information. This information is used solely for the purpose of operating the platform's services, ensuring security, and meeting legal obligations.

To learn more about our data management policy, please read the Privacy Policy page.

• All personal information is secured through SSL encryption.
• Information is not transferred to third parties except as required by legal obligation.
• Users may request to update or delete their personal information.

Limitation of Liability

jilili will not be held liable for the following:

• Financial losses resulting from a user's own negligence or poor decisions.
• Game results affected by an internet connection failure.
• Service disruptions caused by third-party technical failures.
• Damages caused by third parties as a result of a breach of security measures.
• Service downtime due to unforeseen circumstances (force majeure) such as natural disasters, government orders, and similar events.

In any case, jilili's liability will be limited to the amount of the user's most recent deposit.

Account Suspension and Closure

11.1 Closure by jilili

jilili reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraudulent or illegal activity.
• Failure to complete KYC verification or provision of false information.
• Instructions from legal or regulatory authorities.

11.2 Closure by the User

Users may close their account at any time. To do so, contact the support team via 24/7 live chat or email. Any verified balance can be withdrawn before the account is closed.

Changes to Terms

jilili reserves the right to amend, change, or update these terms and conditions at any time. Users will be notified in advance of any significant changes.

Continued use of the platform after any changes will be considered acceptance of the new terms. We therefore recommend reviewing this page regularly. The date of each revision will be displayed at the top of the page.

Dispute Resolution

Any dispute between jilili and a user will first be addressed through friendly discussion. If a dispute arises, please follow the steps below:

1. First, submit a detailed complaint via 24/7 live chat or by email at [email protected].
2. The support team will provide an initial response within 72 hours.
3. Complex matters will be reviewed at a higher management level.
4. Our decision will be considered final and binding.

In disputes regarding game results, server logs and game history will be considered as evidence.

Contact

If you have any questions or comments about these terms and conditions, please contact us through the following:

• 24/7 Live Chat — support is available in Bengali.
• Email: [email protected]

Our support team provides round-the-clock service in accordance with Bangladesh Standard Time (BST, UTC+6).