jilili's Privacy Policy

1 Introduction

jilili ("we", "our", or "platform") provides a trusted and secure service for online gaming users in Bangladesh. This privacy policy ("policy") explains how jilili collects, processes, stores, and protects the personal information of users ("you" or "user") through our website jilili.cam.

By using our services you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.

2 What Information We Collect

jilili collects only the information that is necessary for providing services, managing accounts, and ensuring user safety.

2.1 Information Collected Directly

Information you voluntarily provide during account registration and use of the service:

• Full name and date of birth (for age verification)
• Email address and contact details
• Mobile number (for payment verification)
• Payment information — bKash, Nagad, Rocket, Upay account details
• National ID card or passport details (for identity verification)
• Account password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited and session duration
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Collected from Third Parties

In some cases we may receive additional verification information from identity verification service providers or payment processors. Such collection is always done on a legal basis and for security purposes.

3 Purpose of Using Information

jilili uses your information for the specific purposes listed below:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To process gaming services, deposits, withdrawals, and bonuses.
• Security and Fraud Prevention: To prevent unauthorized access to accounts and financial fraud.
• Legal Compliance: To comply with Anti-Money Laundering (AML) and KYC regulations.
• Customer Support: To resolve your complaints or queries.
• Personalized Experience: To provide relevant promotions and offers based on your preferences.
• Responsible Gaming: To monitor gaming behavior, identify potential risks, and provide assistance.
• Service Improvement: To conduct analysis for improving platform performance and user experience.

4 Information Storage and Security

jilili adopts industry-standard technical and administrative measures to ensure the security of your personal information.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between the website and servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly; only an encrypted hash is stored.
• Firewall Protection: Our servers are protected by advanced firewalls and security protocols.
• Two-Factor Authentication: A two-step verification option is available for account security.
• Regular Security Audits: Our systems are regularly tested by third-party security specialists.

4.2 Administrative Security

• Only authorized staff have access to users' personal information.
• All staff are required to sign strict confidentiality agreements.
• Data access logs are recorded and reviewed regularly.

5 Sharing Information with Third Parties

jilili does not sell or rent your personal information to third parties. However, information may be shared in the following cases for service operations:

• Payment Processors: Authorized payment providers including bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These organizations follow their own privacy policies.
• Identity Verification Services: Limited information may be shared with authorized identity verification agencies to meet KYC requirements.
• Legal Authorities: We are obligated to provide information based on legal orders or government directives under applicable laws in Bangladesh.
• Technology Service Providers: Technology partners for server management, analytics, and security may have limited access to necessary information — always under strict contractual agreements.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive gameplay data, but no personally identifiable information.

6 Cookie Policy

jilili uses cookies and similar technologies to improve user experience and operate the service.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary for maintaining login sessions and basic security functions. They cannot be disabled.
• Functional Cookies: Used to remember your language preference, theme settings, and other personalized choices.
• Analytics Cookies: Help us understand how much different pages of our platform are being used and improve the service.
• Marketing Cookies: Used to display relevant offers based on your gaming interests.

6.2 Cookie Controls

Cookies other than essential cookies can be controlled or disabled through your browser settings. Please note that disabling some cookies may limit certain features of the service.

7 Your Rights

As a jilili user you have the following rights over your own personal information:

To exercise these rights contact [email protected]. We are committed to responding to your request within 30 business days. Due to legal obligations, some information may not be possible to delete immediately.

8 Protection of Minors

jilili is for persons aged 21 and above only. We do not knowingly collect information from any minor.

Age verification is mandatory at the time of account registration. If we become aware that a minor has created an account, we will immediately close that account and delete the related information. If a parent or guardian believes their child has registered on our platform, please contact us.

9 Data Retention

jilili does not store your personal information longer than necessary. The retention period is determined according to the following criteria:

• Active Accounts: All information will be retained for as long as the account remains active.
• Closed Accounts: After an account is closed, financial transaction records may be retained for a minimum of 5 years in accordance with legal obligations.
• KYC Documents: Identity verification documents must be retained for a defined period in accordance with Anti-Money Laundering regulations.
• Marketing Data: If you withdraw your consent, use of your information for marketing purposes will be stopped without delay.

After legal obligations are fulfilled, any additional information is deleted securely and permanently.

10 Policy Changes

jilili may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you by email or through a notice on the platform.

The effective date of the updated policy will always be noted at the top of this page in the "Last Updated" section. If you continue to use the platform after a change, it will be assumed that you agree to the updated policy.

We can provide previous versions of the policy upon request. The current policy is always available at jilili.cam/privacy-policy.

11 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Hours: Around the clock (BST, UTC+6)

We are committed to protecting your privacy rights. After receiving your request, we will try to respond as quickly as possible, within a maximum of 30 business days. For complex requests this timeframe may be extended, but we will notify you in advance.